Service Zone provides specialist service desk practices applying right-sized ITIL practices. Our service consultants work with our clients to understand their offering and the value they want to deliver to their customers. ServiceZone facilitates workshops with our customers (and their customers) to determine the scope of their requirement, and the most appropriate approach.
DESIGN
Our experienced consultants can design all aspects of your business service desk offering. We work with you to understand your customer profile(s) and your capability and to design the service around your needs. We work with clients who have quite mature offerings and those that are beginning their journey, we scale our approach to reflect your needs.
Our Consultants are ITIL 4 certified and prefer to take an Agile approach to service design. The ServiceZone team have extensive experience and have worked with most of the service desk products that have a reasonable market share and in active use in the New Zealand market.
BUILD
Service Zone applies different approaches to Building services based on our clients’ needs. We can provide a complete package or specialist resources. Specialist resources may include:
Project Manager
Business Analyst
Technical Systems Analyst/Report Writer
Communications
With industry experts and over twenty successful Service Desk implementations already completed, our consultants are perfectly prepared to lead your transition to a Business Desk service.
ASSURANCE
Service Zone provides a Service Desk Health Check service for our clients who want to understand the maturity of their offering and to roadmap their go-forward approach.
PRACTICE ADOPTION
Our team of specialists have extensive knowledge and experience in embedding good practice into the culture of organisations. We can improve your customer experience and employee engagement by enabling the following practices:
Business service desk
Incident management
Service request management
Problem management
Knowledge management
Release management
Deployment management
Change enablement